Google Reviews
This is a great product for maintaining the perfect balance of chemicals in a spa in order to keep the water clear and clean. I no longer have to guess how much chemicals I have to use or if I'm doing it correctly! This product takes all the guess work out of it. The pHin app lets me know what action is needed in order to perfectly balance the water. I highly recommend this product!read more
Marie Robichau
01:14 11 Jan 19
Using this app has made using my pool a lot easier to keep it clear and maintained overall this is a lot cheaper than buying the chemicals from my local pool storeread more
Jason Rodriguez
03:54 06 Apr 19
I am so satisfied with this product. I highly recommend this to everyone. I love it!
Danny Gonzalez
18:19 28 Feb 19
We are entering our 16th season with our pool. For many years we collected water samples and put drops in them, then did our best to determine which color on the scale was closest to our water sample. For the last several seasons, we have had the absolute luxury of having our pHin monitor let us know when we needed to make adjustments to our pool water. Becoming dependant on it didn't take any time at all.Recently, our monitor stopped communicating, and the awesome folks at pHin have been quick to respond, and I am confident that we will soon have our system back up and communicating again!I can't say enough positive things about the monitoring system, but now am happy to report that the customer service makes this system an essential for any pool or spa owner! Thanks to Mike in Customer Care.read more
Rex Ireland
22:30 04 Jun 19
I have been using pHin now for over a year and have been so happy with the purchase and the results. I am a first time pool owner and pHin has made it so easy to keep my pool balanced. I am a tech guy, so having all the information on my pool in an app on my phone with notifications when something needs to be added is awesome. I recommend to to any friend that asks about a pool guy or pool care. With storms (a monsoon bashed it up pretty good against the side) and other issues I have had to have the unit replaced a couple of times, but the team is great. The two times I had to replace it, I had a new unit at the house in a matter of a few days and was back up and running with no questions and no charge. The only real issue I had was the the first unit they sent was not working properly and it had me overload the pool with PH Up which made the pool super cloudy. My recommendation to a new customer is to take a water sample to your local pool company to test it to make sure it is matching what pHin is telling you. Or if you know how to use the chemical tests, do that. If the number of pouches seem way too high, use the app to message the support team before you add anything. I was an early user, their response time has been so much better over the last 9 months (wrote this on 12/4/18) than it was in the beginning.read more
Jeromy Siebenaler
22:07 04 Dec 18
Very happy with the customer service! Very responsive and very helpful. Had an issue with the monitor and they replaced it without question several months ago. Had some connectivity issues recently that I traced to the bridge and they responded to my email in less than an hour and said a replacement is on the way.It works as advertised and can honestly say it has never been easier to maintain my Hot Tub!!read more
Patrick Rei
01:25 13 Dec 18
We aren't in the season right now but we found the only hiccups being chemical shipments that were irregular and did not keep up with inventory levels. We would get into the hot season in Las Vegas before receiving the correct chlorine for the weather.We have moved and are waiting for new pool construction. Once we are back in operation we will judge the experience now that Hayward owns pHin.read more
Vincent Loving
05:40 11 Mar 19
