Love pHin

"easy peasy"

~ Mitchell / AL

Google Reviews

We are entering our 16th season with our pool. For many years we collected water samples and put drops in them, then did our best to determine which color on the scale was closest to our water sample. For the last several seasons, we have had the absolute luxury of having our pHin monitor let us know when we needed to make adjustments to our pool water. Becoming dependant on it didn't take any time at all.Recently, our monitor stopped communicating, and the awesome folks at pHin have been quick to respond, and I am confident that we will soon have our system back up and communicating again!I can't say enough positive things about the monitoring system, but now am happy to report that the customer service makes this system an essential for any pool or spa owner! Thanks to Mike in Customer Care.read more
Rex Ireland
Rex Ireland
22:30 04 Jun 19
This is a great product for maintaining the perfect balance of chemicals in a spa in order to keep the water clear and clean. I no longer have to guess how much chemicals I have to use or if I'm doing it correctly! This product takes all the guess work out of it. The pHin app lets me know what action is needed in order to perfectly balance the water. I highly recommend this product!read more
Marie Robichau
Marie Robichau
01:14 11 Jan 19
I have been using pHin now for over a year and have been so happy with the purchase and the results. I am a first time pool owner and pHin has made it so easy to keep my pool balanced. I am a tech guy, so having all the information on my pool in an app on my phone with notifications when something needs to be added is awesome. I recommend to to any friend that asks about a pool guy or pool care. With storms (a monsoon bashed it up pretty good against the side) and other issues I have had to have the unit replaced a couple of times, but the team is great. The two times I had to replace it, I had a new unit at the house in a matter of a few days and was back up and running with no questions and no charge. The only real issue I had was the the first unit they sent was not working properly and it had me overload the pool with PH Up which made the pool super cloudy. My recommendation to a new customer is to take a water sample to your local pool company to test it to make sure it is matching what pHin is telling you. Or if you know how to use the chemical tests, do that. If the number of pouches seem way too high, use the app to message the support team before you add anything. I was an early user, their response time has been so much better over the last 9 months (wrote this on 12/4/18) than it was in the beginning.read more
Jeromy Siebenaler
Jeromy Siebenaler
22:07 04 Dec 18
Using this app has made using my pool a lot easier to keep it clear and maintained overall this is a lot cheaper than buying the chemicals from my local pool storeread more
Jason Rodriguez
Jason Rodriguez
03:54 06 Apr 19
Very happy with the customer service! Very responsive and very helpful. Had an issue with the monitor and they replaced it without question several months ago. Had some connectivity issues recently that I traced to the bridge and they responded to my email in less than an hour and said a replacement is on the way.It works as advertised and can honestly say it has never been easier to maintain my Hot Tub!!read more
Patrick Rei
Patrick Rei
01:25 13 Dec 18
Early on, I was pretty rough on pHin. I beat them up pretty badly about the delayed delivery. Well, not it's time to give credit where credit is due. pHin really, really came through with an outstanding product and support. This was far and away the easiest summer we have had with our pool. Our water quality was AMAZING all year long. We had a very wet summer here in PA and our pHin kept our water balanced and crystal clear all year. We had one hiccup when our sensor went bad and gave us incorrect pH levels. pHin immediately sent us a new monitor and provided the support to get our pH back to acceptable levels. Product shipments were timely and support requests were always answered within 24 hours. Well done, pHin! You really hit it out of the ballpark. Looking forward to opening the pool with pHin again in April!Update: Prices have gotten too high. What they consider a pool season in the northeast is only four months. I open May 1. I am out of chemicals by the time September hits with 45 more days of pool season. I stopped the service at the end of this pool season. Going to put that money into a saltwater system.read more
Geoff Beers
Geoff Beers
20:43 19 Nov 19