Chemical Subscription Questions

Turning Off Chemical Shipment Notifications

Chemical shipment notifications are part of a new feature that was added in early 2020.  The feature, Editable Shipments, allows chemical subscribers to be in control of every shipment and it’s contents.  By default, the service is set to “Automatic Shipments.” If you choose to continue with “Automatic Shipments,” we will automatically generate the contents […]

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How often do you ship the chemicals for your chemical subscribers?

Your starter pack will include roughly 2 months of chemicals. After that, chemicals will be shipped as needed, as your chemical inventory (displayed in the mobile app) gets low. So in general, you will have the chemicals you need already on hand. If specialty chemicals are required, please contact customer care.

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Managing Chemical Inventory through the mobile app

One of the powerful features of your pHin mobile app is chemical management. With the pHin mobile app you can manage the inventory of chemicals you use with your pHin system.  For Complete Pool Care and Complete Hot Tub Care subscribers, pHin keeps a record of the chemicals we sent to you and will deduct from […]

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My Chemical Inventory is Incorrect: Why am I being sent chemicals that I don’t need or not being sent the ones I’m out of?

If there is a discrepancy with the pHin chemical inventory displayed under the "Chemicals" icon in the mobile app, please click the ">" and edit the count you have on-hand. To minimize discrepancies, it's important to only mark the actions you finish as "completed" in the app so that your inventory is properly adjusted. In […]

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