General Troubleshooting Tips

pHin Pool Closing Guide

The days are getting shorter, the temperature is dropping fast and the kids are back in school. It’s time to close down your pool! Last year, we blogged about the critical components of successfully winterizing your pool. In this blog, we want to share with you a step-by-step guide on how to close down your pool. […]

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Algae bloom

If you experience an algae bloom, we recommend that you either bring a sample of water into your local pool store or have a pool technician come to your home to provide assistance with your algae bloom.  If you'd like us to locate a pool technician for you, please let me know. Balancing chemicals alone will not […]

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Clearing the Android Bluetooth Cache

If you are just getting started troubleshooting your device's Bluetooth problems, look here first: Troubleshooting Android Bluetooth Connection Issues If none of the above steps work, you may be able to clear your device's Bluetooth cache.   Clear your bluetooth device cache and/or data These screen shots will not match your device exactly, and not […]

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How do I submit a troubleshooting ticket to Customer Care?

If you are experiencing issues with your pHin monitor or bridge, you can submit a troubleshooting report to Customer Care. From the Home screen in the pHin mobile app, select the arrow facing down at the top right of the screen. The app will walk you through the steps to submit the report – all […]

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How to cap-swipe your pHin Monitor

Cap-swiping your pHin Monitor prepares it to receive commands from your mobile device. For example, during setup, winterizing, or preparing a pHin for shipping, the mobile app needs to be able to send commands to the pHin Monitor. Remove the bottom cap from the monitor by twisting the cap one quarter turn. There is a […]

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How to reset your bridge

If you recently changed your WiFi network name or password, or are having problems with your bridge connectivity, a bridge reset may need to be performed.   1. Ensure that the bridge is plugged into an outlet such that you can access the Reset Hole on the left side of the Bridge. 2. If you have just […]

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Need to connect to different WiFi network

If you'd like to connect your bridge to a different WiFi network (or if you recently changed passwords,) please perform a pin reset of your bridge and then go to My Devices and click the Add Bridge button (even though it will already be listed), and go through the bridge setup flow again. You will […]

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pHin Smart Water Monitor Connection Issues

If your monitor is disconnected, or if it hasn't communicated recently, there's a chance that your monitor may be out of range of the bridge, possibly due to it floating away or floating into the skimmer. Could you see if you could find a weatherproof location to plug the bridge into that’s closer to the monitor, […]

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pHin Test Strip Kit instructions

pHin uses specially made test strip kits to measure other aspects of your pool or hot tub's water chemistry that is not electronically measured by the pHin monitor. This includes Total Alkalinity (TA), Total Hardness (TH), and Cyanuric Acid (CYA). You can find your test strip results in Water Report through the pHin mobile app, […]

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Troubleshooting Monitor Firmware Updates

If you're having issues updating your pHin Monitor's firmware please read through the following troubleshooting steps. My pHin monitor does not blink when waking the monitor with a cap-swipe It's important to hold the cap against the water drop for a moment and then move the cap to the right while keeping it against the […]

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What does “Waiting for Samples” mean?

The app will say "waiting for a sample" when it is trying to take a sample after adding chemicals or performing an action.  

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