General

Error When Taking Photo of Test Strip

Our test strip partner is currently experiencing an outage and, as a result, taking a photo of your test strip will result in an error.   We are working with them to resolve this issue and will send you a new test strip action once this has been resolved.

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How does pHin work if I don’t have an active subscription?

    The pHin monitor and mobile app continue to monitor your water without an active subscription. You’ll be able to check the temperature of your water at any time. Instead of receiving chemical recommendations pHin will let you see if your pH and sanitizer levels are ‘Okay’ or ‘Not Okay’. You can purchase a […]

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My hair turned green after swimming…please help!

Green hair on blonds is not caused by chlorine! Chlorine is a bleaching, oxidizing agent and therefore it lightens hair, not stains it. Chlorine is a contributor to the reaction. The root cause of green hair is copper (above 0.2 pm) in solution becoming oxidized by the sun's UV rays and or the sanitizer (chlorine […]

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Opening Your Pool for Swim Season

pHin is a great system for keeping your water healthy throughout the swim season.  However, when it comes time to winterize or open your pool, there are specific steps you need to take.  Below are some steps for opening your swimming pool. Opening Your Pool for Swim Season The post How to Open An Inground […]

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ORP – What is it and why do you monitor it?

To understand if your preferred sanitizer is working properly, the pHin monitor uses an ORP sensor to measure the he water’s ability to break down (oxidize) contaminants.   ORP is not a direct measurement of chlorine level or residual, but only a measure of the disinfectant activity or potential. Oxidizers create a positive millivolt charge […]

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