Mobile App Troubleshooting Results

Bridge Setup Not Completed

This article includes tips for correcting Bridge Setup Not Completed issues found by the Mobile App Troubleshooting Tool. One of your pHin Bridges is not properly set up. The most common reasons for this to occur are: The setup process has not been completed. Using the pHin Mobile App, follow the set up instructions for […]

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Monitor Setup Not Completed

This article includes tips for correcting Monitor Setup Not Completed issues found by the Mobile App Troubleshooting Tool. One of your pHin Monitors has not been set up yet. The most common reason for this to occur is that the set up process has not been completed. To resume the set up process, open the […]

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pHin Bridge Cannot Access the Internet

This article includes tips for correcting Bridge Cannot Access the Internet issues found by the Mobile App Troubleshooting Tool. The pHin Bridge sends water samples from your pHin Monitor to the pHin Cloud using your WiFi. Sometimes the Bridge can send samples to your WiFi router, but the samples don’t reach the pHin Cloud. The […]

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pHin Bridge is Not Connected to Wifi

This article includes tips for correcting Bridge not Connected to WiFi issues found by the Mobile App Troubleshooting Tool. One of your pHin Bridges in not connected to WiFi. This can happen if you recently changed your WiFi settings( SSID or password ) or your bridge has a poor connection to your WiFi. If you […]

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pHin Bridge Not Checked In

This article includes tips for correcting Bridge not Checked In issues found by the Mobile App Troubleshooting Tool. The pHin Bridge sends water samples from your pHin Monitor to the pHin Cloud using your WiFi. Sometimes the samples cannot reach the pHin Cloud. This can happen if… A. The Bridge loses power. Please confirm at […]

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pHin Bridge Not Found

This article includes tips for correcting Bridge Not Found issues in the Mobile App Troubleshooting Tool. We were not able to detect one or more of your pHin Bridges. The most common reason for this to occur is that your Bridge is not receiving power. Ensure that your bridge is plugged in, and that at […]

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pHin Monitor Not Found

This article includes tips for correcting Monitor Not Found issues in the Mobile App Troubleshooting Tool. The Troubleshooting Tool was not able to detect one or more of your pHin Monitors. There are a couple of common reasons for this to occur: 1) You are not standing close enough to the pHin Monitor. When the […]

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pHin Monitor Range Issues

This article includes tips for correcting monitor range issues found by the Mobile App Troubleshooting Tool. The pHin Monitor uses Bluetooth technology to send water sensor readings to the pHin Bridge. Obstacles such as concrete, walls, water, and metal appliances can reduce the range. If your Monitor’s signal cannot be received by the Bridge, your status […]

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The pHin Mobile App Troubleshooting Tool

The pHin Mobile App troubleshooting tool uses Bluetooth on your mobile device to discover and inspect nearby pHin devices. The data collected during the troubleshooting process is saved so that our customer support agents can help you determine what may be causing your issues. Getting Started 1. Tap on the arrow near your address. 2. […]

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