pHin Product Questions

What types of sanitizer protocols does pHin support?

Supported Sanitizers pHin supports Chlorine, Bromine and Salt-Water sanitizers. The pHin Monitor measures the sanitation level of Chlorine and Bromine water with an electronic sensor. This sensor measures the activity as these chemicals break down organic material. pHin supports salt-water as well because your salt-water generator is producing low levels of Chlorine or Bromine, which […]

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Will pHin monitor my salt water pool?

pHin works great with salt water pools. A salt water pool generates its own chlorine, so you generally don’t have to add much, if your salt water generator is sized correctly. However, during certain times of the year or when you have a lot of swimmers, you may need to add extra. In addition, salt […]

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Will pHin work with a pool or hot tub cover?

Your pHin Smart Monitor will work with a pool or hot tub cover. Many pool/hot tub covers leave an approximately 3" gap between the cover and the surface of the water. If that is the case, our wifi bridge will still be able to receive the data pHin is monitoring. If your cover is closer to […]

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Can I put the pHin Smart Water Monitor in the skimmer instead of the pool?

The monitor should not go in the filter or skimmer. It needs to float (although you can take it out for a few hours while people are swimming). There are a few reasons for this: First, the monitor isn't able to communicate with the wifi bridge when it's in the skimmer. The other reason is […]

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Do the pHin chemical pods work in above-ground pools (vinyl pools)?

Yes, the pHin chemical pods float in the pool until they dissolve within 30 seconds and are safe for your liner. Please be sure to brush away any undissolved material to protect the lining of your pool or hot tub. 

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Do you ship internationally?

At this point we’re focused on the US market only. We have plans to expand internationally, but don’t have a specific timeline that we can commit to yet. Please stay tuned for updates as we get closer to our international launch.

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Does the monitor use WiFi or bluetooth?

Our pHin Smart Monitor communicates via bluetooth to your phone, and to our WiFi bridge (included as part of your subscription). Those communicate directly to our servers.

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How does pHin work?

The pHin Smart Monitor floats in your pool or hot tub and monitors your water quality. It communicates with your cell phone via the pHin Mobile App. When you need to add chemicals to your water, the pHin Mobile App will alert you and tell you exactly which chemicals to add and how much. 

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How many chemicals are needed for my pool size?

pHin will ask you questions during the setup process regarding the size of your pool and ship you the chemicals you need. Our subscription is based on a conservative estimate of average residential pools. There are a number of factors that contribute to the amount of chemicals needed to maintain your pool. Size is obviously […]

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What chemicals does pHin test for?

The pHin chemical engine is constantly analyzing: pH, ORP (a proxy for chlorine or bromine levels), and water temperature. Monthly uploaded test strip data provides readings for: free chlorine, total alkalinity, total hardness, and cyanuric acid.

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