Problems with the pHin Smart Monitor

How do I return my pHin and cancel my subscription?

If you purchased your pHin at a retail store or on Amazon, please return it to the place of purchase and follow their return policy. Unfortunately, we are unable to accept pHins that were sold elsewhere.   If you bought your pHin on www.phin.co, and you are on a monitoring only subscription, you may return it […]

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My monitor is floating on its side

Unfortunately, your pHin monitor doing the "backstroke" may impact your chemical readings! Try three simple steps to get your pHin to swim upright. 1. Shake the monitor under the water vigorously to try to dislodge any trapped air bubbles 2. Hold your pHin out of the water and let the water drain completely 3. Gently place […]

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Replacing a pHin Monitor

When your pHin Monitor must be replaced, the following steps will take place: Customer Care will disconnect the current monitor In the pHin Mobile App, your hot tub or pool disc will show “almost ready, Continue with Setup” You will be given an RMA (Return Merchandise Authorization) for returning your current Monitor, including a pre-paid […]

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What happens if the pHin Smart Monitor stops working or breaks?

If the pHin Smart Monitor stops working, the pHin Mobile App will notify you and walk you through the steps to reactivate it. If the pHin Mobile App continues to notice problems that can't be resolved with a reactivation, we will ship you a new monitor, at no cost to you. If there is damage […]

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