Our chemical subscribers will receive a refund for any unused months of their chemicals, assuming that they return the hardware in good condition. Please note, there is a $99 early cancellation fee for chemical subscribers who cancel within the first 3 months to help cover costs associated with starting up a chemical subscription.
To return your pHin, please follow these instructions:
- Contact Customer Care at firstname.lastname@example.org to initiate the return process.
- Follow the instructions provided by Customer Care to send your pHin back to us.
- Once we receive the product, we will credit you account using your original payment method.