What OS versions are currently supported?
Generally, pHin supports the last 2 iOS and iPadOS versions, with some overlap to allow folks time to upgrade. As of July 29, 2020 pHin runs on:
|Version||Apple Release Date||pHin Support|
|iOS 13||September 2019||Supported|
|iOS 12||September 2018||Supported|
|iOS 11||September 2017||Supported|
|iOS 10||September 2016||Ending soon (2020)|
|iOS 9||September 2015||Ends August 2020|
The pHin mobile app can be run on Android 5.0 or higher.
Frequently Asked Questions
What happens if I don’t upgrade my device to a supported OS?
Initially, you will notice no difference. You will not be able to instal new updates, but otherwise the pHin app will continue to function normally. However, at some point there will be a “mandatory upgrade” that causes old versions to stop working (most often due to a change in how our back end systems work that causes the old version to no longer be compatible). At that point, your mobile app won’t be able to access the pHin servers anymore (and you won’t be able to see any data within the app).
Why doesn’t pHin support older OS versions?
In general, the number one issue preventing support of older operating systems are third party libraries we use in the pHin app. These libraries tend to end support for older OS versions faster than we otherwise might. In order to keep pulling in library updates (including security fixes), we need to continue to use the newest versions of those libraries. While we don’t like ending support for older OS versions and devices, we also cannot put our customer’s data at risk.
How can I update my device to a newer OS version?
- Apple iOS: https://support.apple.com/ios/update
- Android OS: https://support.google.com/android/answer/7680439?hl=en
What if my device cannot be upgraded to a supported OS version?
Unfortunately, you will need to acquire a new device capable of running a supported OS version.